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SMS Opt-In Proof Document

PacMac Mobile LLC - SMS Alerts & Short Code Registration

Company Information

SMS Program Details

  • Program Name: PacMac Mobile SMS Alerts
  • Purpose: Project updates, service announcements, appointment reminders, promotional offers
  • Message Frequency: Variable, based on user interactions and service needs
  • Opt-Out Methods:

Opt-In Process Documentation

1. Opt-In Form Location

2. Consent Language

The opt-in form includes the following explicit consent language:

"By opting in, you agree to receive SMS text messages from PacMac Mobile LLC at the phone number provided above."

3. Required Information Collected

  • Mobile phone number (10-digit US format)
  • First name
  • Last name
  • Explicit consent checkbox
  • Terms and conditions acceptance

4. Consent Mechanisms

  • Checkbox 1: "I consent to receive SMS text messages from PacMac Mobile LLC"
  • Checkbox 2: "I understand and agree to the following terms"
  • Both checkboxes are required and must be checked to submit

5. Disclaimers Provided

  • Message and data rates may apply
  • Opt-out instructions (STOP, HELP, phone number)
  • No purchase requirement for consent
  • Privacy protection statement
  • Message frequency disclosure

Compliance Features

TCPA Compliance

✅ Express Written Consent: Required checkbox consent ✅ Clear Identification: Company name and contact information ✅ Opt-Out Instructions: Multiple methods provided ✅ No Purchase Requirement: Consent not tied to purchase ✅ Message Frequency: Disclosed to users

CAN-SPAM Compliance

✅ Clear Identification: Sender identification in all messages ✅ Opt-Out Mechanism: Easy unsubscribe process ✅ Honor Opt-Outs: 10-day processing requirement ✅ No Deceptive Content: Clear, honest messaging

Privacy Protection

✅ Data Collection: Only necessary information collected ✅ Third-Party Sharing: Explicitly stated no sharing for marketing ✅ Data Security: Secure form submission process ✅ User Control: Easy opt-out and data deletion options

Technical Implementation

Form Validation

  • Phone number format validation
  • Required field validation
  • Checkbox requirement validation
  • Real-time phone number formatting

Data Recording

  • Timestamp of opt-in
  • IP address capture
  • User agent recording
  • Form data logging
  • Consent verification

Security Measures

  • HTTPS encryption
  • Form validation
  • Data sanitization
  • Secure submission process

Sample Opt-In Records

Example Opt-In Entry

{
  "timestamp": "2024-01-15T14:30:00.000Z",
  "phoneNumber": "(402) 555-1234",
  "firstName": "John",
  "lastName": "Doe",
  "consent": "checked",
  "terms": "checked",
  "ipAddress": "192.168.1.100",
  "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36",
  "source": "website_form"
}

Opt-Out Process

Automatic Opt-Out Methods

  1. SMS Response: Reply "STOP" to any message
  2. SMS Help: Reply "HELP" for assistance
  3. Phone Call: Call (402) 915-1434
  4. Email: Send request to matty@pacmacmobile.com

Opt-Out Confirmation

  • Immediate acknowledgment of opt-out request
  • Confirmation message sent to user
  • Database update within 24 hours
  • No further messages sent after opt-out

Message Content Guidelines

Types of Messages

  • Project status updates
  • Service announcements
  • Appointment reminders
  • Promotional offers
  • Important notifications

Message Standards

  • Clear sender identification
  • Relevant, valuable content
  • Respectful frequency
  • Easy opt-out instructions
  • Professional tone

Record Keeping

Data Retention

  • Opt-in records: 4 years minimum
  • Opt-out records: Permanent
  • Message logs: 2 years minimum
  • Compliance documentation: Permanent

Audit Trail

  • Complete opt-in/opt-out history
  • Message delivery logs
  • User interaction records
  • Compliance monitoring reports

Contact Information

For questions about this SMS program or compliance documentation:

PacMac Mobile LLC

Attachments

  1. SMS Opt-In Form Screenshot (sms-optin-form.html)
  2. Consent Language Documentation
  3. Technical Implementation Details
  4. Compliance Checklist
  5. Sample Opt-In Records

This document serves as proof of compliant opt-in procedures for SMS alerts and short code registration with PacMac Mobile LLC. All procedures are designed to meet TCPA, CAN-SPAM, and industry best practices for SMS marketing compliance.

Document Version: 1.0
Last Updated: January 2024
Next Review: January 2025