Microsoft Edge v146 autoplay policy change

Microsoft Edge version 146, released on March 13, 2026, introduced a change to its autoplay policy behavior that affects Amazon Connect agents. In Edge v146, when the AutoplayAllowed enterprise policy is set to "Disabled", it now maps to "Block" — preventing websites from autoplaying media. In Edge versions 92 through 144, this same setting mapped to "Limit" and permitted audio playback on active WebRTC streams.

This change causes the following issues for agents:

• Agents cannot hear ringtones or audio on incoming voice contacts (one-way audio)
• Agents cannot see or hear the end customer on video calls
• Incoming contact audio alerts are suppressed

Note
This issue only affects customers using Microsoft Edge version 146 or later who have configured the enterprise group policy AutoplayAllowed to "Disabled".

Recommended action for browser administrators

Configure the AutoplayAllowlist policy in Microsoft Edge to explicitly permit autoplay on your Amazon Connect instance URL.

Policy details :

• Group Policy path: Administrative Templates/Microsoft Edge
• Policy name: Allow media autoplay on specific sites
• Registry path: SOFTWARE\Policies\Microsoft\Edge\AutoplayAllowlist

To configure:

Add your Amazon Connect instance URL to the AutoplayAllowlist policy. The URL format is:

https://[your-instance-name].my.connect.aws
You can configure this policy using Group Policy (via MSEdge.admx), Microsoft Intune, or directly via the Windows Registry at the path above.

Note: The wildcard value * is not accepted by this policy. Use the exact instance URL.

For complete configuration instructions and examples, see AutoplayAllowlist policy in the Microsoft Edge documentation.

For background on the AutoplayAllowed policy behavior change in Edge v146, see AutoplayAllowed policy in the Microsoft Edge documentation.