docs: updates Agency cardholder enrollment documentation to include in-person enrollment#3634
docs: updates Agency cardholder enrollment documentation to include in-person enrollment#3634
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i know this PR is still Draft, so feel free to ignore my drive-by suggestion if its premature or irrelevant.
| deactivate Benefits | ||
| Note over Benefits: Successfull enrollment | ||
| ``` | ||
| 1. The transit rider visits the web application at benefits.calitp.org in a browser on their desktop computer. |
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Mobile devices are a common form-factor for self-service too, correct?
| 1. The transit rider visits the web application at benefits.calitp.org in a browser on their desktop computer. | |
| 1. The transit rider visits the web application at benefits.calitp.org in a browser on their desktop computer or mobile phone. |
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@jgravois I'm not necessarily pitching to keep this structure in the doc, but note this line at the top of the Alternative flows section:
Suppose the transit rider does not have a desktop computer. In this case, they open the web application at benefits.calitp.org in a mobile browser on their iOS or Android tablet or mobile device to complete enrollment using the basic flow."
The logic here is that the primary way a person uses our product is on a desktop computer. I'm verifying if that is still the case, but curious about your thoughts regardless.
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but note this line at the top of the Alternative flows section:
i see that section in all the other enrollment pathway doc pages. whatever way seems most appropriate to mention mobile phones in the 'agency-cards' page works for me.
The logic here is that the primary way a person uses our product is on a desktop computer. I'm verifying if that is still the case
As long as telemetry is what dictates our primary form-factor and we prioritize accordingly, we're tacking in the right direction imo. ⛵
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I just checked out stats for successful enrollments in 2026. 60% of riders used a mobile device, so I'm moving away from this structure as reflected in #3632 . Thanks for the callout!
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